Delivery and Returns Policy
At NICHOLLS WOODS LIMITED, we are committed to delivering your orders efficiently and handling returns fairly. This policy explains how we manage deliveries, collections, returns, and refunds for purchases made through our website http://starmobilehub.co.uk/ and in-store at 127 Stranmillis Rd, Belfast BT9 5AJ, United Kingdom.
Delivery Information
We offer delivery services throughout the United Kingdom. Orders are typically processed and dispatched within one to two working days after payment is received. Delivery times may vary depending on location but are usually completed within three to five working days. During peak periods or unforeseen circumstances, delivery may take longer. All deliveries are carried out by reputable courier services and may require a signature upon receipt. Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order. NICHOLLS WOODS LIMITED is not responsible for delivery delays caused by courier services or events beyond our control.
Click and Collect
Customers have the option to order online and collect their items from our store. Once your order is ready for collection, we will notify you via email. Please bring your order confirmation and valid identification when collecting your purchase.
Returns Policy
If you are not completely satisfied with your purchase, you may return it within 14 days from the date of receipt, provided the item is in its original condition, unused, and with all original packaging and proof of purchase. To initiate a return, please contact us at info@starmobilehub.co.uk. Once your return request is approved, you will be responsible for returning the item to us unless the item is faulty or an error occurred on our part. We recommend using a tracked postal service, as NICHOLLS WOODS LIMITED cannot be held responsible for items lost in transit.
Non-Returnable Items
Certain products are non-returnable unless faulty. These include but are not limited to earphones, personalised products, software downloads, and items sold as clearance or final sale. Devices showing signs of use, physical damage, or unauthorised modifications are not eligible for return unless they are faulty.
Faulty Goods
If a product you have purchased is faulty, damaged, or not as described, please contact us immediately. Faulty goods returned within the warranty period will be repaired, replaced, or refunded depending on the nature of the fault. We may request photographs or further information to assess the fault prior to accepting the return.
Repair Services Returns
If you experience an issue with a repaired device, please return it to us as soon as possible. Repairs are covered by a limited warranty, the details of which will be explained at the time of service. This warranty does not cover issues caused by accidental damage, liquid damage, misuse, or faults unrelated to the original repair.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within five to seven working days. Please note that shipping fees are non-refundable unless the return is due to our error.
Contact Us
For questions about deliveries, returns, or refunds, please contact us at info@starmobilehub.co.uk or visit our store at 127 Stranmillis Rd, Belfast BT9 5AJ, United Kingdom. Our team will be happy to assist you.
