Frequently Ask Questions
Repair FAQs
Most common repairs, like screen or battery replacements, are completed within 1–2 hours. For more complex issues such as water damage or board-level repairs, we aim to complete them within 1–3 working days.
Appointments are not required, but we recommend booking online or calling ahead for faster service — especially for same-day repairs.
We use high-quality parts that match or exceed manufacturer standards. Genuine OEM parts are used where available, especially for premium devices.
In most cases, your data remains untouched. However, we always recommend backing up your device before any repair. If data recovery is needed, we also offer that service.
Yes! Most repairs come with a 60-day warranty covering parts and workmanship. This excludes accidental or water damage after repair.
Sales FAQs
Yes, we stock both brand-new and fully tested refurbished phones, laptops, tablets, and accessories — all with warranty included.
New devices typically come with a manufacturer’s warranty. Refurbished items from us include a 30 to 90-day in-house warranty, depending on the product.
Absolutely. We offer trade-in options for a wide range of devices. Bring it in for a quick evaluation and get instant credit or cash.
We accept major debit/credit cards, cash, and contactless payments in-store. Online payments are securely processed through trusted gateways.
Yes, we provide secure tracked delivery across the UK for all purchased items. Local same-day delivery or in-store pickup is also available.
We’re Here to Help with Repairs, Sales & Support
Have a Question? Let’s Connect!
Got a question about a repair, need help choosing a device, or want to book a service? Our team is ready to assist you — online, by phone, or in-store.
