Refunds Policy
At NICHOLLS WOODS LIMITED, we want you to be completely satisfied with your purchase. This Refunds Policy explains when you may be eligible for a refund and how we process refund requests for purchases made through our website http://starmobilehub.co.uk/ and in-store at 127 Stranmillis Rd, Belfast BT9 5AJ, United Kingdom.
Eligibility for Refunds
Refunds are available for products returned within 14 days of purchase, provided the items are unused, in their original condition, and returned with all original packaging and proof of purchase. Items must be free from physical damage, signs of use, or any alterations. Refunds for services, such as repairs, are offered only if we are unable to complete the agreed repair or if the service provided was faulty and cannot be corrected.
Non-Refundable Items
Certain items are not eligible for refunds unless they are faulty. These include earphones, screen protectors, software downloads, personalised items, and items sold under clearance or final sale promotions. Repairs that have been completed successfully and devices that show evidence of accidental or liquid damage after repair are also non-refundable.
Faulty Items
If you receive a faulty or defective item, you must notify us within 14 days of receiving the product. We will assess the fault and, if confirmed, offer you a choice of a repair, replacement, or refund. Faulty items must be returned to us for inspection before a refund can be processed.
Refund Process
To request a refund, please contact us at info@starmobilehub.co.uk with your order details and reason for the return. Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method within five to seven working days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to a fault on our part. If the return is due to a change of mind, you will be responsible for the cost of returning the item to us. We recommend using a tracked and insured service as we cannot be held responsible for returned items that are lost or damaged in transit.
In-Store Purchases
For purchases made directly from our store, refunds are offered at our discretion in line with your statutory rights. We may offer an exchange or store credit where a full refund is not available.
Exceptions
Refunds may not be granted if items are returned without prior authorisation, are returned after the specified period, or do not meet the conditions outlined in this policy.
Contact Us
If you have any questions about our Refunds Policy or need assistance with a return or refund request, please contact us at info@starmobilehub.co.uk or visit us at 127 Stranmillis Rd, Belfast BT9 5AJ, United Kingdom. Our team is ready to help you.
